Digitizing the Client Experience: Keeping Up with a Changing World

In times of uncertainty, investors are understandably edgy. They see interest rates rising, inflation persisting, and the financial markets fluctuating. No wonder they are worrying about whether they’ll be able to meet their long-term goals and what might happen next.

Against this backdrop, financial advisors are rethinking their service models, how they communicate with clients, and how they attract and retain them to ensure their businesses are sustainable. When clients are anxious, advisors must ensure they are informed and have confidence in the advice for which they are paying a premium. This service need elevates the importance of providing enhanced digital communication technology and tools that deliver consistent communication with their advisory team and real-time access to their financial information.

In this paper, we delve into the shifting landscape of the financial industry and discuss how wealth management firms are rethinking their service models.