In this episode of Tech It Up, Jasmin Conner and Trent Berry are joined by Joe Metcalf, IT & Operations Manager at Vestia and consultant to RIAs, to discuss operational challenges and technological transformations in the wealth management industry. Joe shares insights on tailoring tech recommendations to firm culture, identifying critical areas for improvement, and the importance of proactive tech optimization. He also explores trends like tech consolidation, the growing role of CRM and portfolio tools, and how firms can stay competitive through smarter tech integration and change management.
Speakers
Joe Metcalf
IT & Operations Manager, Vestia
Joe Metcalf is the IT and Operations Manager at Vestia, where he oversees operational efficiencies, tech stack decisions, and process improvements. With a background as a fixed-income trader and wealth advisor, Joe transitioned to IT consulting, leveraging his expertise to support 14 mid-market RIAs in optimizing their CRM and broader tech environments. Known for tailoring solutions to firm cultures and fostering impactful transformations, Joe is a trusted consultant helping RIAs navigate and excel in a rapidly evolving industry.
Jasmin Conner
Host | Sales Engineer, Black Diamond, SS&C Advent
Jasmin Conner is a Sales Engineer for Black Diamond, an SS&C Advent company. She has an extensive background in working with wealth management to understand their unique business and technology needs and provide tailored solutions and services to meet those needs.
Based out of the great city of Jacksonville, FL, Jasmin enjoys spending quality time with her family, volunteering in her community, and exploring her interests in economics, history, and art.
Trent Berry
Host | SS&C Advent
Informally known as ”The Voice of University,” Trent Berry joined SS&C Advent at the turn of the century in 2000, having previously worked in Support and Consulting before occupying his current long standing role as Advent’s Senior Instructional Designer As such, he is responsible for client and employee training for products such as APX, Axys, and Geneva. In his spare time when not working or perfecting French cooking techniques in his kitchen,
Trent owns and operates Dreamrack Studios, a professional recording studio in San Francisco where he can be found producing and engineering music for various artists.